Инвестор подверг критике HitBTC после блокировки $100 000 и необоснованных требований к документам Translation: Investor criticizes HitBTC after $100,000 blockage and unreasonable document demands

In April 2025, when attempting to withdraw a portion of his funds, the user’s account was frozen due to «suspicious activity.» He immediately reached out to customer support but received no response.

«Only after I started publicly lodging complaints on the official X account of the exchange was I informed about the need to undergo re-verification,» the investor recounted.

He submitted his passport, a photo with the passport showing the required details, and «a utility bill from the management company to verify his residential address.» However, HitBTC rejected the last document.

Subsequently, the user provided a photograph of an official bank statement with a seal. The exchange representatives also denied this submission. The investor pointed out that the platform’s own rules allow for scans and photos of documents.

Following this, the investor obtained an official tax resident certificate with a digital signature from the tax office. Afterward, he stated, HitBTC imposed a new requirement: to confirm the source of the last three deposits into his account.

Two transactions in USDT were accepted. However, the third one, amounting to 0.2 BTC, was rejected due to the lack of a conversion rate in the provided invoice.

«The exchange insisted on a statement from my partner on official letterhead, confirming the legality of these funds. This concerned a payment I received in the summer of 2020, which I kept in a cold wallet until January 2025, when I deposited the funds into HitBTC to purchase altcoins. Five years have passed since the service was rendered, yet the exchange requires an unjustifiable document that is essentially impossible to obtain after such a duration,» he added.

The investor also emphasized that after six months of his account being frozen, the platform began deducting funds monthly for inactivity. Currently, he estimates the total amount of frozen assets to be $100,000.

Other users have faced similar situations. One HitBTC client reported on Trustpilot that he had «a few hundred dollars» in his account but had not logged in for a couple of years. Consequently, the exchange deducted all his funds without warning.

A Reddit user stated that HitBTC refused to return 0.157 BTC to him, despite fulfilling all the platform’s requirements. Another user complained about the deduction of 2000 DOGE without his consent.

While attempting to contest the exchange’s actions in court, the investor and his representatives were unable to identify HitBTC’s legal address. According to him, the information listed on the platform’s page regarding registration in Saint Vincent and the Grenadines is inaccurate.

He referenced a warning from the Financial Services Authority issued in 2023:

The warning states that all documents issued by these companies are «forged.»

The investor also pointed out that the exchange’s terms of service «disclaim any legal responsibility.»

«Upon discovering false information on the HitBTC exchange website and establishing the widespread nature of such actions from the exchange’s administration, it was decided by accompanying attorneys to file a report with the police,» the user declared.

According to him, the Hong Kong police have taken the case under investigation.

As a reminder, in August 2021, the blockchain project Sentinel Network accused the exchange of losing 40 million tokens, with representatives claiming that the incident was due to a vulnerability on the exchange’s side.

In November of the same year, users complained about a problem with the denomination of SUN tokens on HitBTC.