Московская биржа внедряет ИИ для нового клиентского опыта и оптимизации внутренних процессов Translation: Moscow Exchange Implements AI for Enhanced Customer Experience and Internal Process Optimization

The Moscow Exchange has developed and approved a strategy for artificial intelligence growth through 2028. This plan aims to establish an AI ecosystem utilizing both proprietary and ready-made solutions.

The focus of the group will be on AI agents, ranging from those tailored for specific products to versatile systems for complex financial tasks.

Artificial intelligence will be integrated into the Finuslugi marketplace to enhance existing offerings and introduce new services. The technology is also set to be utilized in the corporate environment. Employees will have access to AI tools, including those that assist in coding and facilitating meetings.

Different language models will be employed for various tasks.

“The artificial intelligence development strategy sets a clear direction for the implementation and utilization of the technology. With its help, the Moscow Exchange will provide a new level of customer experience for market participants and Finuslugi users, while also transforming processes internally using an AI approach,” stated Viktor Zhidkov, Chairman of the Moscow Exchange.

He further emphasized that artificial intelligence represents a long-term investment in the evolution of the financial market.

As a reminder, in September 2024, a representative from American intelligence reported that Russia had developed more AI-generated content to influence the presidential elections in the USA than any other foreign nation.