Инвестор против HitBTC: блокировка $100,000 и вскрытие проблем с платформой. Investor vs. HitBTC: $100,000 Freeze and Uncovering Platform Issues.

In April 2025, when attempting to withdraw a portion of his funds, the user’s account was frozen due to «suspicious activity.» He promptly contacted customer support, but received no response.

*»Only after I began publicly posting complaints on the exchange’s official X account was I informed that I needed to undergo a re-verification process,»* the investor recounted.

He submitted his international passport, a photo with the passport and necessary information, as well as a «utility bill from the management company to verify his residential address.» However, HitBTC rejected the last document.

The user then sent a photo of an official bank statement with a seal. The exchange’s representatives dismissed that as well. The investor pointed out that the platform’s own rules allow for scans and photos of documents.

Next, the investor obtained an official certificate of tax residency from the tax authority with a digital signature. Following that, according to him, HitBTC imposed a new requirement — to verify the source of the last three account top-ups.

Two transactions in USDT were accepted. However, the third transaction for 0.2 BTC was rejected, claiming the provided invoice lacked a conversion rate.

*»The exchange then requested a statement from my partner on official letterhead, confirming the legitimacy of those funds. This was concerning a payment I received in the summer of 2020, which I had kept in a cold wallet until January 2025 when I deposited it into HitBTC to purchase altcoins. Five years had passed since the service was rendered, but the exchange demanded an unreasonable document that is effectively impossible to obtain after such a long time,»* he added.

The investor also emphasized that after six months of his account being blocked, the platform began deducting fees for inactivity on a monthly basis. He now estimates the value of his frozen assets at $100,000.

Others have faced similar issues. One HitBTC client reported on Trustpilot that he had «a few hundred dollars» in his account but hadn’t accessed it for a couple of years. Consequently, the exchange withdrew all his funds without warning.

A Reddit user stated that HitBTC refused to return 0.157 BTC, despite having met all the platform’s requirements. Another user complained about the unauthorized withdrawal of 2,000 DOGE.

During attempts to challenge the exchange’s actions in court, the investor and his representatives could not determine HitBTC’s legal address. He claimed that the information listed on the platform’s page regarding its registration in Saint Vincent and the Grenadines was inaccurate.

He referred to a warning from the Financial Services Authority in 2023, which noted that all documents issued in the name of these companies were «fake.»

The investor also pointed out the exchange’s terms of service, which state that «it absolves itself of any legal responsibility.»

*»Upon discovering inaccurate information on the HitBTC exchange’s website and establishing a widespread nature of such actions from the exchange’s administration, my attorneys and I decided to file a request with the police,»* the user declared.

According to him, the Hong Kong police have accepted the case for review.

Recall that in August 2021, the blockchain project Sentinel Network accused the exchange of losing 40 million tokens. The exchange’s representatives stated that the incident was due to a vulnerability on their part.

In November of the same year, users complained about a token denomination issue with SUN on HitBTC.